Our Quality Policy is defined as “TOTAL CUSTOMER SATISFACTION” and is strongly driven by the following management principles and behaviors:
- Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well
- Achieve our commitments for quality, cost, and schedule that work towards Exceeding Customer Expectations
- Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management
- Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys
- Develop staff competencies, creativity, empowerment, and accountability through appropriate development programs and show strong management involvement and commitment
We believe in following 100% quality standards. Saigoma is "An ISO 9001:2015 Certified Company"
